GRS Recruitment is excited to announce a fantastic opportunity for a Account Manager (SAP/ERP) with our esteemed client, a dynamic IT company based in Limassol. In this role you will be responsible for managing and developing strong relationships with existing customers while also actively identifying and acquiring new leads and business opportunities. You will serve as the primary point of contact for your clients, ensuring high levels of satisfaction, strategic alignment, and consistent delivery of value. This role combines elements of account management, customer success, and business development. If you are an experienced Account Manager with a passion for IT and the ability to nurture strong client relationships, we would love to hear from you! Apply now to take the next step in your career.
DUTIES AND RESPONSIBILITIES
Strategic Relationship Management
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Client Engagement: Act as the main contact for assigned accounts, fostering long-term relationships built on trust and value.
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Business Understanding: Gain a deep understanding of the customer’s business objectives to align solutions with their needs.
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Stakeholder Communication: Maintain continuous communication with client stakeholders and serve as their advocate internally.
Customer Success & Support Coordination
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Issue Resolution: Coordinate with consulting, technical, and support teams to ensure timely issue resolution and service satisfaction.
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Satisfaction Monitoring: Anticipate client needs, track satisfaction levels, and proactively mitigate risks to retention.
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Customer Advocacy: Represent the customer voice within the company to influence service enhancements and product improvements.
New Business Development & Sales Growth
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Lead Generation: Identify and pursue new business leads through research, referrals, networking, and outreach activities.
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Sales Ownership: Take ownership of the full sales cycle for new prospects—from initial contact to proposal, negotiation, and closing.
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Pipeline Management: Maintain an active sales pipeline and report regularly on progress, forecasts, and market intelligence.
Internal Collaboration & Project Alignment
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Cross-Functional Liaison: Work closely with sales, marketing, technical, and consulting teams to ensure unified and effective client engagement.
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Briefing & Handover: Provide teams with detailed account background and insights to support seamless service execution.
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Customer Insight Sharing: Share key customer feedback and market trends with internal stakeholders to inform decision-making.
Performance Monitoring & Reporting
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Account Analysis: Prepare and present reports on account health, sales opportunities, and customer satisfaction metrics.
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CRM Utilization: Maintain up-to-date records in the CRM system regarding all client communications, activities, and pipeline status.
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Continuous Improvement: Use data-driven insights to support service improvements and optimize customer engagement strategies.
CANDIDATE PROFILE
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Bachelor’s Degree in Business Administration, Information Technology, Marketing, or a related field.
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At least 5 years of experience in Account Management, Sales, or Business Development roles.
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Proven experience in managing client relationships and driving sales within ERP, CRM, HR, Analytics, or similar software environments.
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Proficiency with CRM platforms (e.g., Zoho etc) and Microsoft Office Suite.
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Experience in lead generation, opportunity qualification, and closing B2B sales.
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Strong communication and presentation skills with a persuasive and consultative sales approach.
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Excellent relationship-building skills and a client-first mindset.
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Commercial awareness and ability to identify and convert business opportunities.
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Results-oriented, with a proactive approach to sales growth and customer retention.
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Strategic thinking and ability to align services with client objectives.
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Strong organizational skills, capable of handling multiple priorities and deadlines.
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Collaborative and resourceful team player.
COMPANY BENEFITS
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Competitive salary package.
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Opportunities for professional development and growth.
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Flexible working conditions.
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A supportive and engaging work environment.
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Access to the latest technology and tools in the industry.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 3427 21 for further information.