On behalf of our Client, operating in the Sports Industry, GRS are seeking to recruit an Account Manager to join their continuously expanding team in Limassol. The successful candidate will have at least 3 years of relevant experience as an Account Manager. The successful candidate will manage all pre and post-release activities, including ongoing customer management, new requests, and the client’s full life cycle. If you feel you have the necessary skills and experience, then GRS look forward to receiving your CV for this Limassol based Account Manager position.
MAIN DUTIES AND RESPONSIBILITIES
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Develop strong customer relationships and maintain fluent communication with all relevant clients (internally and externally)
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Act as a trusted advisor to the client, enhancing the client relationship experience
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Manage onboarding to new customers
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Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels
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Drive growth by identifying upgraded opportunities and generating new revenues with existing customers
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Develop exceptional relationships to serve as a trusted consultant with B2B customers to optimize their Business engagement strategy
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Represent the voice of the customer within other departments in the company, to provide valid input
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Work closely with product, R&D, support, and management teams
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Acting as a centralized focal point for tickets associated with customer communication, activities, and any appropriate escalations
CANDIDATE PROFILE
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At least 3 years experience as an Account Manager or similar position.
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English level – highly proficient in spoken and written English – Must
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Previous experience in SAAS/Online/Global Company will be considered as an advantage
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Technical Experience in Software/Development Processes will be considered as an advantage
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Proven experience in customer facing roles, via telephone, web and face to face.
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Obsesses over the customer- Excellent client-facing, presentation, and internal communication skills.
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Able to handle large amount of clients and tasks parallel
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A “make-it-happen” hands-on personality and approach.
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Tech orientation with capabilities of creating tech-based processes.
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Technical skills for guiding customers through technical processes.
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Analytical skills and previous knowledge on Customer Successes KPIs
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Charalambos Iasonos, charalambos@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.