GRS Recruitment is excited to announce a fantastic opportunity for a Application Support & Business Analyst to join our esteemed client, a reputable Government company. This position is based in the vibrant city of Nicosia. We are seeking a dedicated professional with a solid background in analysis, specifically within the Insurance or Pensions sectors, to contribute to our client’s mission of delivering outstanding services.
DUTIES AND RESPONSIBILITIES
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Lead discovery sessions to observe, document, and validate business processes and perform gap analysis
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Analyze and document functional requirements and rules. Participate in the backlog prioritization/grooming.
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Create user stories, business cases and define acceptance criteria for products or features.
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Supervise the UAT execution following best practices and known methodologies
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Identify, assess, and mitigate IT risks
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Involved in implementation, testing, integration, and issue resolution around application solution.
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Create technical user manuals, system configuration documents and other technical reports.
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Lead operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
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Open and manage Incident, Problem, Change Request and other tickets for production support and new releases.
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Liaise with developers and external vendors and oversee QA processes.
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Monitor performance, identifying underlying problems, researching potential solutions, and propose necessary actions in business workflow and processes.
CANDIDATE PROFILE
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Proficient in English and Greek languages, both spoken and written
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BA/BS in Computer Science, Information Systems, Software Engineering, or related field
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3+ years' experience in a similar role
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Experience/Knowledge of Agile methodology
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Experience with writing and executing SQL
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Highly analytical, and methodical with excellent attention to detail.
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Ability to think strategically, assess business risk and apply creative problem-solving skills
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Strong team player and ability to learn quickly
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Proactive work style, especially as it relates to project, client, and partner follow-up
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Ability to manage multiple work-streams simultaneously
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Awareness of various work styles, communication and cultural differences and needs; ability to adapt to each audience’s unique approach
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Strong relationship-building skills - internal colleagues, 3rd parties, suppliers/vendor management – on and off-shore
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Delivery-focused, Customer-oriented, proactive and motivated
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Ability to collaborate effectively across global, diverse, and multi-functional teams to successfully drive business objectives.
COMPANY BENEFITS
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Competitive salary package.
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Opportunities for professional growth and development.
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Work in a collaborative and supportive environment.
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Comprehensive health and wellness benefits.
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Contribute to impactful projects that serve the public sector.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
If you meet the criteria and are eager to make a meaningful contribution, we invite you to apply for this exciting opportunity. Join us in fostering positive change and advancing your career with our client!