A multi-asset class enterprise trading technology for retail brokers, wholesale brokers, banks and liquidity providers, are working with GRS to recruit an Application Support Engineer to join their growing Limassol based team. The successful candidate will have a minimum of 2 years of experience working with MetaTrader or Bridge, supporting clients in the Financial Service sector. If you are looking to work for a company that work at the forefront of Financial Technology, and have the necessary skills and experience, then we look forward to receiving your CV for this Limassol based Application Support Engineer role.
MAIN DUTIES AND RESPONSIBILITIES
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Provide customer support in accordance with company SLAs via email, phone, or live chat.
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Act as a technical first responder. Triage technical issues across multiple infrastructure levels (network, OS, application). Prioritise and escalate issues according to the severity and details of each case.
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Analyse logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
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Plan, deploy, and support new client instances from project planning to hands-on implementation.
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Work with clients to appropriately configure each aspect of their application, including liquidity provider details, order routing configuration, trading platform connectivity, and prime broker give-up arrangements.
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Manage application upgrades and migrations. Perform system check-out after the process is completed.
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Weekend coverage work is required as part of this position and is scheduled on a rotating basis within the team.
CANDIDATE PROFILE
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Excellent verbal and written communication skills and high attention to detail.
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Ability to process multiple client communication streams and make high-quality decisions under pressure.
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Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges.
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High proficiency level (power user) with Microsoft Windows OS.
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2 - 5 years of experience supporting clients in the financial services industry.
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Understanding of FIX protocol.
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Basic knowledge of TCP/IP and Networking.
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Basic knowledge of SQL (PGSQL, MYSQL).
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman,
ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.