On behalf of our client, a well-established and well-known Forex Broker, GRS are seeking for Arabic Communication Monitoring Assistant to join their team in Limassol. The successful candidate will be reporting to the Group Head of Compliance Function. If you feel you have the necessary skills and experience, then we look forward to receiving your CV.
MAIN DUTIES AND RESPONSIBILITIES
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Determine Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members
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Examine results of the calls by using scripts, product knowledge, sales and service ability
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Provide feedback via Reports to the Group Head of Compliance Function and the Chief Compliance Officer of all monitored calls
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Assist in the investigation of complaints
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Assist in various Marketing projects
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Contribute to team effort by accomplishing related results as needed
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Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications.
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Assisting on the required documents for account opening (translations)
CANDIDATE PROFILE
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University or College Degree in any field
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Fluency in English language
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Fluency in Arabic language
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Good knowledge of any other language, will be considered as an advantage
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Great communication (oral and written) and interpersonal skills
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Ability in delivering solutions quickly with accuracy
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Ability to work efficiently within a team as well as independently
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Excellent report writing skills
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Sociable
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Pleasant personality
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Willing to learn
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Self-learning
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Annita Paliou, annitap@grsrecruitment.com quoting the above job reference or call
+35725342720 for further information.
