GRS Recruitment are supporting a Global Forex Brand with its head office in Limassol, they are searching for a Chinese Back Office Officer to join their team. For this role you will be focused on supporting Arabic speaking clients therefore the need for fluency in Arabic is a must. Also due to the nature of the industry, the successful candidate will be required to work rotational shifts. If this sounds like the position for you, please apply today.
MAIN DUTIES AND RESPONSIBLITIES
- Inputting, processing, authorizing and reviewing deposits and withdrawals.
- Assisting and performing KYC related to payments, to ensure that all processing meets regulatory requirements.
- Resolving internal and external queries regarding payments in a timely and professional manner.
- Identifying and enhancing internal procedures, systems and controls.
- Assisting and supporting with auditing and reconciliation of payment transactions.
- Answer all emails received from clients regarding queries on payment transactions.
- Dealing with queries swiftly and effectively whilst providing an impeccable customer Service.
CANDIDATE PROFILE
-
Proven customer support experience
-
Experience/background in Forex and the Financial Market is a plus
-
Excellent command of the English and Chinese languages, both verbal and written
-
Proficiency in the use of Microsoft Office Word, Excel, Outlook
-
Strong phone contact handling skills and active listening
-
Ability to work under pressure and meet deadlines
-
Excellent communication and presentation skills
-
Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Eleni Kyriakou, eleni@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.