A leading US Futures and Commodities broker providing trading services and facilities to retail clients worldwide, we are seeking a Banking Advisor to join their Limassol operation. The successful candidate will have previous experience in both client onboarding and back office and looking to work evening shift. If you feel you have the necessary skills and experience, then this Banking Advisor position would be a great career move in joining a well-established US broker as they grow their EU operation
MAIN DUTIES AND RESPONSIBILITIES
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Provide support on banking request received via Live Chat, Support tickets and telephone.
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Advise on clients’ deposits and withdrawals as per the internal manuals of the department,
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Advise on any Back Office requests regarding Deposits, Withdrawals, etc.
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Ensure that deposits, withdrawals, and transactions pending are organized in order of priority, most often by time received, and process in as short time as possible.
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Ensure sufficient familiarity and expertise with all payment methods.
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Refer any complex issues to the Supervisor
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Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Supervisor, Head of Clients Accounts or Compliance if required.
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Preparation of reports.
CANDIDATE PROFILE
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A minimum of 1 years’ experience in Customer Support for a financial institution.
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Previous experience in client onboarding, KYC and back-office transactions.
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Previous experience processing credit card/Skrill/neteller (PSP) transfer deposits/withdrawals would be advantageous.
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Sufficient back-office experience to be able to accurately communicate answers and support to clients.
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Competent user of Excel and Outlook.
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High fluency in English.
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.