GRS Recruitment are working closely with a growing International Financial Technology Brand with operations in multiple locations across the world. We are seeking to recruit a Brokerage Support Officer who is fluent in the Chinese language to join the team. The successful candidate will be reporting directly to the Head of Dealing in their new office based in Limassol. For this position our client is looking for a candidate with exceptional experience working the MT4 Trading platform with a deep understanding of Forex Trading. If this sounds like the role for you, please reach out to Hayley Buckle at GRS Recruitment for further information.
MAIN DUTIES AND RESPONSIBILITIES
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Assisting with the onboarding of B2B clients and setups (commercial and technical onboarding)
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Support through all available channels for B2B clients, partners and sales
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B2B IB & MM setups, documentation & monitoring
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Handling all clients’ Special requests
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Point of contact for all trading issues, affected clients and action points (in terms of service, not technical)
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Creating and implementing processes and procedures to increase efficiency and automation
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Submitting projects relevant to brokerage, being a key member and coordinating with the Head of Brokerage Support and the products team for requirements and implementations
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Ensuring all processes & documents are updated and properly filed in an organized way and shared with the team
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Train new members, and assist members of the team with the implementation of the procedures, improving their knowledge and reaching excellence
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Oversee the performance of the department and junior team members ensuring SLAs and KPIs are met
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Make sure regular monitoring and reconciliation checks are in place as required and there are adequate controls
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Provide solutions to all brokerage related issues clients might face and report issues on a monthly basis, ensuring compliance guidelines are met, and issues are escalated and dealt with
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Communicate with line managers and sales staff on updates, processes or any information related to brokerage
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Point of contact when Head of Brokerage Support is not available
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Assisting Head of Brokerage Support and Head of Operations with any ad hoc requests
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Act as a senior figure within the company and a point of contact for all other departments
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Actively contribute to the improvement and growth of the department
CANDIDATE PROFILE
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Deep trading knowledge and experience
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Knowledge of MT4 trading platform and reporting functionalities
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Basic experience with PrimeXM and good knowledge of market orders and types
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Ability to deal seamlessly with clients from all levels, backgrounds and cultures
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Ability to work in a fast-paced environment and cope with stress while accomplishing tasks
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Excellent Internal and external communication skills
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Excellent spoken and written Chinese and English
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Pro-active and self-motivated
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Strong problem-solving skills
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Strong team worker with motivational and ethical skills
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Ability to work with a flexible and agile environment
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Ability to work with team members and departments remotely and across different offices
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Willing to travel as and when required
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.