Business Analyst Team Leader

icon Malta
icon IT/Telecoms



An international Gaming company is looking for a Business Analyst Team Lead to join their team in Malta. The successful candidate will be providing valuable insight into customers’ behaviour at different stages of their relationship with the company, making recommendations on relationship strategies for different customer segments, and helping to initiate and implement acquisition and CRM initiatives that will boost brand and loyalty. The ideal candidate will have a wealth of experience below the line CRM analysis including A/B testing, Acquisition analysis and Google analytics, preferably within iGaming. This is a fantastic opportunity and we look forward to receiving your CV for this Malta based Business Analyst Team Lead role.
  • Be an effective member of the Business Analysis leadership team, taking action to set direction and provide leadership for the team
  • Manage team onboarding, activity, and capacity, putting the right people with the right skills in the right place at the right time
  • Manage performance by setting objectives, conducting performance reviews, regular one to one discussion, agreeing personal development plans and all line management duties for direct reports
  • Take an active role as a Business Analysis by hands-on on CRM and Acquisition analysis
  • Collaborate with the marketing team in the design of engaging campaigns that can be analysed and conduct pre campaign analysis.
  • Push the team to continuously deliver customer insights and make recommendations by performing post campaign analysis
  • Provide support for the development of predictive models, customer segmentation studies, and reports
  • Understand performance and explain the story behind the numbers, prepare data sets for the analysis by querying multiple data sources
  • Define and implement measurement strategies producing meaningful marketing KPIs and reports with actionable insights/actions.
  • Identify opportunities to improve business/marketing performance Manage Snr. Stakeholder
  • Expectations
    • Answer business questions using data and analytic techniques, providing fact-based responses
    • Demonstrate the value of your analytical outputs in terms of decision-making improvement.
    • Educate business users and leaders on how to measure performance.
  • Inspiring, collaborative, and inclusive team leadership skills, especially supporting teams honestly and effectively through change and uncertainty
    • Excellent interpersonal, communication and influencing skills, managing relationships at all levels with business
    • Versatility to adapt to new challenges and ways of working to deliver results and build a successful team in a changing environment
    • Extensive experience (over 5 years) in a data analytics role, ideally in CRM and acquisition analysis from the Gambling industry – big advantage
    • Proven experience with designing, developing, and deploying clear and visual dashboards and reports - Power BI - big advantage
    • SQL expert
    • Degree in science, economics, mathematics, computer science, or statistics
    • Python, R or equivalent – an advantage
    • English- fluent speaking and writing capabilities
  • Fantastic salary and quarterly bonus!
  • Hybrid working (2 days at home, 3 days in office)
  • Discounts on local retail establishments
  • Discounts on gym memberships
  • Health insurance (after probation)
  • Birthday vouchers
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Michelle Cooper, quoting the above job reference or call +356 21600800 for further information.
Job Summary
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    7 May 2024
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  • 7382