On behalf of our Client, a very well-established Company, GRS Recruitment are seeking to recruit a Call Center Agent to be based in Nicosia. If you have the necessary skills and experience, then GRS are looking forward to receiving your CV for this Call Center Agent to be based in Nicosia.
MAIN DUTIES AND RESPONSIBILITIES
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Respond to incoming contacts in an efficient, timely and professional manner
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Perform outbound calls when required.
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Adhere to company’s policies and procedures when interacting with customers
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Stay up to date regarding company’s products, services and policies
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Identify customer needs, research issues, resolve complaints, and provide solutions
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Follow-up complicated customer calls where required
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Escalate priority issues to management, when the need arises
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Route customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact
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Build positive relationships with customers , ensuring that all questions and issues are handled appropriately
CANDIDATE PROFILE
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At least 1 year of experience in a call center environment will be considered an additional qualification
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Excellent customer service skills to ensure that customers receive satisfactory service
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Active listening, verbal and written communication skills
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Strong analytical skills with a solution-focused mindset
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Good command of both Greek and English language
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Stamina to handle high volumes of calls and consistently provide excellent service
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Ability to work on shifts, weekends and public holidays
COMPANY BENEFITS
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Competitive salary package
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13 salaries
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Provident Fund
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Medical Insurance
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Excellent working environment
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Working hours to be discussed during the interview
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Career development and progression
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100% Office based role
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Charalambos Iasonos, charalambos@grsrecruitment.com quoting the above job reference or call +357 25 342 722 for further information.
