Call Center Team Leader

icon Larnaca
icon Sales & Marketing
JOB DESCRIPTION

Ref#1263

 

A reputable and growing franchise within the restaurant industry established in 2014, are working with GRS to recruit a Call Centre Team Leader to join their team in Larnaca. The successful candidate must have at least 2 years’ experience Call Centre Team Leader ideally within the hospitality industry and must be fluent in both Greek and English.  If you have extensive experience in a Call Centre environment and you are looking for the next step in your career to become a Team Leader, please apply below for this Larnaca based Call Centre Team Leader role.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Oversee the team of the Call Centre Representatives
  • Deal with clients’ queries over chat system, e-mail and phone
  • Answer client’s requests
  • Promote products and services to clients and train the members of the team to use similar practices
  • Optimize customers’ satisfaction
  • Maintain professionalism at all instances
CANDIDATE PROFILE
  • Fluency in Greek and English both verbal and written
  • Previous experience in a Call Centre environment
  • Experience as a Call Centre Teal leader will be considered as a major advantage
  • Excellent customer communication skills
  • Extensive Communication skills
  • Reliable, hardworking and punctual
COMPANY BENEFITS
  • Attractive remuneration package
  • Ability to be part of the growth of the team
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Zoe Andreou, zoe@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
 
Job Summary
  • icon
    16 July 2021
  • icon
    Permanent
  • 1263
  • zoe@grsrecruitment.com