Chinese Customer Support Officer

icon Limassol
icon Sales & Marketing



A well-known financial software provider are looking to hire a Chinese Customer Support Officer for their Limassol based team, offering a great working environment with their renovated offices in the city centre. The successful candidate will need to have great problem solving skills and ideally to have a year experience in Customer Support. If you aspire to be part of a growing organisation, send your CV now!
  • Respond to customer inquiries and complaints in a timely manner via phone, email, or live chat
  • Diagnose and troubleshoot functionality and technical issues related to products/services provided by the company
  • Maintain and uphold expert knowledge of products/services, company policies, and procedures
  • Identify and suggest possible solutions to customers
  • Follow-up to ensure resolution was effective when necessary
  • Document communication and actions taken in customer service database
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Remain flexible and be able to adapt in a changing environment
  • Be organized and manage time to ensure tasks are completed efficiently
  • Bachelor’s Degree in Finance, Technology or related field
  • +1 years’ experience working in Customer Support
  • Ability to work under pressure
  • Chinese and English language (C2 level)
  • Excellent Communication and Soft Skills
  • Trading knowledge or experience is considered a plus
  • Ability to work 4:00-13:00 on a hybrid basis (half day from home and half in the office)
  • Paid parking
  • Training and Development
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Eleni Kyriakou, quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
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    7 September 2023
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  • 6318
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