A global and well-established company, providing among others functional nutrition, dietary supplements, and cosmetics line, are working in partnership with GRS Recruitment to hire a Russian speaking Client Service Specialist for their Limassol based offices. The successful candidate will have the opportunity to grow professionally within an international company, by being exposed to a global market. If you have the necessary set of skills for this Limassol-based Client Service Specialist role, GRS look forward to receiving your CV today.
MAIN DUTIES AND RESPONSIBILITIES
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Provide high-quality of service to the company's clients (promote and sell products, providing accurate information about the assortment, promotions, prices and payment methods, order processing, claims work, etc.)
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Ensure a high level of customer satisfaction to customers that contacted the company through active communication channels (telephone, e-mail, messengers, CRM, etc.)
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Acquire a lot of new information, new processes, standards, instructions and be guided by them in daily work, including work in conditions of limited information.
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Interact with other departments and maintain a high efficiency of solving customer complaints.
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Properly prepare the management documents of the company, according to the principles of protection of commercial information and confidentiality.
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Independently draft special documents (contracts, complaints) in the process of customer service, by taking into consideration consumer rights.
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draw up, accurately fill out and distribute financial source documents in accordance with the requirements of accounting legislation, as well as use specialized computer programs.
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Independently prepare, track and summarize information on financial transactions in the process of customer service.
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Write, accurately fill out, and distribute financial source documents in accordance with the requirements of accounting legislation, as well as use specialized computer programs.
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Independently prepare, track and summarize information on financial transactions in the process of customer service.
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Work independently with electronic cards and relevant equipment for conducting payment transactions in the process of customer service.
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Create reports from the CRM system and perform data analysis to identify trends or problems for subsequent improvements (operational processes and services, product quality, communication between departments).
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Comply with the EU Data Protection Convention and with the personal data protection standards.
CANDIDATE PROFILE
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Holder of a University degree in Psychology, Law, Marketing or in any other relevant field
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At least 1 year of previous working experience in the field of customer service.
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Experience in conducting business correspondence - ability to conduct a constructive dialogue.
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Fluency in Russian and English, both written and verbal. Knowledge of French will be considered an advantage.
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Computer literate and proficient in Microsoft Office
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Strong organizational and time management skills
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Ability to plan the daily work and perform it strictly on time according to internal KPIs.
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Analytical skills
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Ability to work independently.
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Strong work ethic
COMPANY BENEFITS
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call
+357 25 342720 for further information.