As part of their on-going growth and success as a global brokerage offering leading trading technologies and activities, our Client is seeking a highly competent and ambitious Client Services Specialist to join their multinational team in Limassol. The ideal candidate will be exceptionally passionate about working with people and adding personal value to a customer focused role. Our Client offers competitive remuneration, ongoing opportunities for career progression, and a dynamic, vibrant, and multicultural team environment.
MAIN DUTIES AND RESPONSIBILITIES
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Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
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Be the “first line of defence” (with other stakeholders) to identify, escalate and manage potential risk.
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Undertake key functions on MT4 to meet the organisation’s segregation of duties principles – e.g. filter & process client withdrawal requests.
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Meet the demands of both internal stakeholders and Company’s diverse client base in a growing fast-paced environment.
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Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities for the Company to internal stakeholders.
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Adhere to established policies, guidelines, procedures and training plans to meet the obligations set out in Company’s compulsory literature available on the internal confluence application.
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Manage escalations to Senior managers and relevant Stakeholders as appropriate.
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Perform “layer 1” trade investigation / validation / affirmation for MT4.
CANDIDATE PROFILE
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Similar experience in the sector will be considered an advantage
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Fluency in English language at a professional level. Fluency in French language will be considered highly advantageous
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Exceptional communication skills
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Commitment to delivering an unparalleled support experience to clients
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Able to deliver to tight deadlines under pressure
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Able to identify & prioritise opportunities as they arise
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Positive & collaborative team player
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Excellent organisational & time management skills
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Sets & consistently meets high standards
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Integrity
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call
+357 25342720 for further information.