Client Success Manager

icon Malta
icon Sales & Marketing
JOB DESCRIPTION

Ref#3520

 

A leading Bank/EMI is searching for a Client Success Manager to ensure that clients get the best experience possible and help them achieve their goals. The successful candidate will have at least 3 years’ experience, working as a Client Success Manager or a similar role with a Financial and/or Technology SaaS company and experience using client satisfaction metrics. If you are looking for an exciting adventure, please send your CV for this Malta based Client Success Manager role.
MAIN DUTIES AND RESPONSIBILITIES
  • Understand the clients businesses and help them achieve their goals
  • Review the client journey, identifying bottlenecks and taking a consultative approach internally as well as with clients to overcome issues and achieve goals
  • Gather feedback from clients through meetings, surveys, and other initiatives
  • Collect and analyse trends in CSAT/CES/NPS scores to identify areas of improvement
  • Plan, write and manage general communications with clients
  • Look at the whole client base and identify opportunities to minimise churn and maximise value
  • Manage change requests
  • Work closely with Account Managers to make sure that clients achieve both their commercial and non-commercial goals
  • Work closely with Sales, Marketing, Client Services and Product teams to channel client feedback and improve client engagement.
CANDIDATE PROFILE
  • 3 years experience, working as a Client Success Manager or a similar role with a Financial and/or Technology SaaS company
  • Have good experience using client satisfaction metrics (and other mechanisms) to gather client feedback
  • Takes pride in building relationships with clients
  • Fluency in written and verbal English
  • Have experience in drafting and managing client communications
  • Excellent communication skills, via e-mail, chat and telephone.
COMPANY BENEFITS
  • Join a company on the start of its’ adventure!
  •  Excellent working conditions
  •  Above-market salary
  • Hybrid working possible
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 27780664 for further information.

 

 

Job Summary
  • icon
    14 June 2022
  • icon
    Permanent
  • 3520
  • laura@grsrecruitment.com