Client Success Manager

icon Limassol
icon Sales & Marketing
JOB DESCRIPTION

Ref#3721

 

GRS Recruitment is working along with an international Software company specializing in Health Information and Incident Management software platforms for shipping companies, looking to recruit a Client Success Manager for their offices in Limassol. The ideal candidate will be responsible to act as a professional and trusted advisor to new and existing clients. If you are interested to join an established international organization, apply now!
 
MAIN DUTIES AND RESPONSIBILITIES
  • Build a strong relationship with your clients to gain a deep understanding of the needs of the clients and continually work on ways to bring additional value as a trusted advisor.
  • Be an expert on the company products suite and professional services to provide feedback to internal product teams and solutions to your clients.
  • Lead projects with varied deadlines, delegate technical and non-technical tasks, and achieve project success.
  • Present and provide project status updates for executive and non-executive stakeholders.
  • Manage projects profitably and promote additional value-added services also contributing to profits.
  • Coordinate cross-functional communications with internal and external teams to achieve the success of a project and/or client objective.
  • Prioritize client satisfaction to achieve successful renewal and continuous retention. 
CANDIDATE PROFILE
  • 3+ years in successful client or account management roles demonstrating strong
  • client satisfaction and project management skills.
  • Ability to manage client relationships, including assessing, communicating and
  • managing client needs.
  • Ability to learn enterprise software products and achieve a high level of aptitude
  • in product understanding and client functionality.
  • Excellent verbal and written communication, organizational, and
  • time-management skills.
  • Ability to effectively communicate general technical concepts to technical &
  • non-technical parties.
  • Experience with software as a service is preferred.
  • Experience working in maritime/shipping is a must
COMPANY BENEFITS
  • Competitive remuneration package including medical and provident fund
  • Hybrid work model
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Eleni Kyriakou, eleni@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
 
Job Summary
  • icon
    5 December 2022
  • icon
    Permanent
  • 3721
  • Eleni@grsrecruitment.com
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