GRS Recruitment are working in close partnership with a growing Fintech Provider who are searching for a Client Success Manager to join the Management Team in Limassol. For this position we are looking for a candidate with a passion for delivering a top tier solution and giving the highest level of service to clients. You will be working with clients on a global scale and provide ongoing support to your clients. If this sounds like the position, you have been looking for reach out to Hayley Buckle at GRS Recruitment for more information today.
MAIN DUTIES AND RESPONSIBILITIES
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Assist customers as needed with setting up and configuration of product or service
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Provide onboarding and further client integration
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Assist in training courses and educational materials for onboarded clients, including face to face education
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Cross-sell and upsell of product or service to existing customers
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Prepare agreements and keep track of the paid invoices and bills
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Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
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Maintain a detailed understanding of products and services, consult customers with questions and suggest the best products for their needs
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Promote the value of the product and value through customer experience
CANDIDATE PROFILE
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Solid experience in customer service or customer success position
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Fluent in English and Arabic
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Exceptional ability to communicate and foster positive business relationships
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Social skills required for the upselling and building long-lasting cooperation
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Technical skills required as they relate for the use of the product to service to be solid
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Accountability and personal organization are essential
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Experience analyzing and optimizing the existing processes in the Customer Success department
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Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.