On behalf of our client, a service provider company based in Limassol, we are hiring a Communication Monitoring Compliance Assistant (Italian/Spanish speaking). The successful candidate will have at least 1 year experience in a similar administrative role within the forex industry. If you are interested in joining a fast growing company with room for development, then please send us your CV for this Limassol based Communication Monitoring Compliance Assistant (Italian/Spanish speaking) role.
MAIN DUTIES AND RESPONSIBILITIES
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Determine Call Centre and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members
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Examine results of the calls by using scripts, product knowledge, sales and service ability
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Provide feedback via Reports to Chief Compliance Officer of all monitored calls
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Assist in the investigation of complaints
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Assist in various Marketing projects
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Contribute to team effort by accomplishing related results as needed
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Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications
CANDIDATE PROFILE
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University or College Degree in any field
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Fluency in English language
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Fluency in Italian and/or Spanish language
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Good knowledge of German language, will be considered as an advantage
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Great communication (oral and written) and interpersonal skills
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Ability in delivering solutions quickly with accuracy
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Ability to work efficiently within a team as well as independently
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Excellent report writing skills
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Ability to work at pace and well under pressure with limited supervision
COMPANY BENEFITS
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Competitive compensation package
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Fully covered Private Medical Insurance
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Employee referral bonuses
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Unlimited snacks, fruits and beverages
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Short Fridays
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.