GRS Recruitment are working in close partnership with a growing brand in Limassol who are searching for an Complaints Officer to join their team. For this role we are seeking a proactive individual with a passion to provide a top-of-the-line service to clients and who believes in continued improvement. If this sounds like it could be the role for you, please reach out to Hayley Buckle at GRS Recruitment for more information.
MAIN DUTIES AND RESPONSIBILITIES
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Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company.
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Responsible for handling, investigating, and resolving clients’ complaints within given timeframes.
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Obtaining necessary information/updates from other departments regarding the resolution of the complaints.
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Presenting detailed summaries of complaints to the Head of the Department as well as to the Management.
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Negotiating suitable resolutions to complaints with clients.
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Ensuring that a written official reply is provided to the complainant on the company’s decisions and findings.
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Providing complaints-related reports as requested.
CANDIDATE PROFILE
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Previous experience in handling Complaints in the Forex / CFD Industry would be considered an advantage.
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University or College Degree in any field (A degree in Law will be considered an advantage).
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Fluency in the English Language – Additional languages will be considered an advantage.
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Excellent judgment and detailed oriented.
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Ability in delivering solutions quickly, efficiently and with accuracy.
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Good communication and interpersonal skills.
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Ability to work well under pressure.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.