Content Specialist

icon Malta
icon Sales & Marketing
JOB DESCRIPTION

Ref#3850

 

Our client, a leading international service provider for the gaming industry in Malta is now due to growth-seeking a tech-savvy Content Specialist to join their rapidly growing team. Reporting to the Quality Assurance and Optimization Manager, you will be responsible for the upkeep of content on automated conversation bots, FAQ, and Help center pages, as well as training documents. Ideally, you would be analytical and have previous experience in iGaming and customer service solutions or other related experience. If you feel you have what this role requires, we look forward to receiving your CV for this Malta-based Content Specialist Role.
 
 MAIN DUTIES AND RESPONSIBILITIES
  • Analysing automated conversations on chat and email bots, and accordingly identifying needs to maximize the efficiency on all channels.
  • Creating new business cases to develop further develop automated flows and/or contents of AI conversations.
  • Monitoring the efficiency of bots, procedures, and flows, by analysing data and preparing monthly and/or weekly routine reports on
  • Preparing and updating FAQ content, both for agent and end-user.
  • Assisting in the design and development of Help Centre pages.
  • Improving Help Centre content by analysing visitor information.
  • Ensuring that content aligns with internal training standards and procedures.
  • Assisting with the creation of training documents and content.
  • Assisting the department manager in ad hoc data analysis.
  • Keeping abreast with development in the area.
CANDIDATE PROFILE
  • Excellent command of English, both verbal and written.
  • In-depth knowledge of customer service principles and practices.
  • Excellent knowledge of the I-Gaming sector and related products.
  • Basic knowledge of MS Excel/Google Sheets
  • Tech-savvy and a great problem solver.
  • Have a positive mindset and proactive attitude.
  • Can work in a dynamic environment and under pressure.
  • Have complete fluency in both written and spoken English.
  • Be an excellent communicator both verbally and in writing.
  • Possess strong typing skills.
  • Be a great team player.
  • Can multitask and work under pressure.
  • Previous experience in the field of customer support will be considered an asset!
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Gabriella Hansson-Boe, Gabriella@grsrecruitment.com quoting the above job reference or call +356 277 80664 for further information.
Job Summary
  • icon
    6 August 2022
  • icon
    Permanent
  • 3850
  • gabriella@grsrecruitment.com
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