A very well-established forex brand based in Limassol is currently looking for a CRM Administrator to join their growing team. The successful candidate will have relevant CRM experience and in-depth knowledge. If you want to join an international company, then we look forward to receiving your CV for this Limassol based CRM Administrator role.
MAIN DUTIES AND RESPONSIBILITIES
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Customize and configure the CRM system to meet the organization's needs and objectives.
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Administer user accounts, security roles, and access levels within the CRM platform.
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Develop and implement CRM workflows, automation, and business processes to improve efficiency and productivity.
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Manage and maintain CRM data, ensuring accuracy, completeness, and integrity.
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Provide training and support to users on CRM functionality, best practices, and troubleshooting.
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Collaborate with the head of operations, the COO and internal stakeholders to gather requirements and prioritize enhancements and customizations.
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Monitor system performance and conduct regular audits to identify and address issues or discrepancies.
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Stay informed about CRM industry trends, best practices, and emerging technologies to recommend improvements and enhancements.
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Generate reports and dashboards to analyze CRM data and provide insights to management.
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Assist with CRM integration projects and migrations, ensuring seamless data transfer and system compatibility.
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Coordinate with FXBO support to address any issues that may arise and collaborate on finding solutions together after discussing with the relevant departments.
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Work closely with the head of operations to prioritize tasks and issues submitted, considering limitations on the number of open tickets.
CANDIDATE PROFILE
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Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
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Proven experience as a CRM Administrator or similar role.
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Experience with CRM integration and migration projects is desirable.
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In-depth knowledge of CRM systems and functionality, including customization, configuration, and workflow automation.
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Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues.
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Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
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Detail-oriented with a focus on data accuracy and integrity.
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Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.