Customer Care Executive

icon Limassol
icon Sales & Marketing
JOB DESCRIPTION

Ref#3171

 

A reputable provider of professional employment and compliance consultancy services are working with GRS to recruit a Customer Care Executive to join their well-established team in Limassol. The successful candidate must have excellent communication skills in English language and will be responsible for temporary and cross-border employment contracts. If you are looking for an opportunity to join an international company, we are looking forward to receiving your application for this Limassol based Contracts Administrator role.
MAIN DUTIES AND RESPONSIBILITIES
  • Responsible for the full lifecycle of our clients (the customer) working on temporary cross-border employment contracts
  • Be the principal point of contact for all customer enquiries either by telephone or e-mail
  • Collect and check timesheets
  • Verify employment contracts
  • Collect and verify compliance related documentation adhering to strict EU data protection laws
  • Communicating Welcome & Compliance Calls & emails
  • Help payroll and payments teams whenever required.
  • Provide accurate data input to document management software.
  • Responsible for monitoring customer satisfaction levels and service delivery turnaround within set time frames
  • Coordinate and liaise with internal departments, agency/client and external partners to ensure the smooth running of the above assigned payrolls
  • SLA for queries reply to Contractors within 24 hours of receiving their queries via our system
  • Responsible for verifying all new sales and ensure simulation given to contractor was correct and escalate any discrepancy to management
  • Responsible for Onboarding and registration of contractor on respective payrolls. Share in-formation with respective accountants
  • Responsible for Collection / making pay slips and ensure it is upload on contractor’s fortune module immediately after payment
  • Responsible to review First pay slip of respective contract with simulation and escalate any discrepancies to the Sales team or BU Manager
  • Record all relevant information related to your payroll are documented and recorded in appropriate files and in related systems and ensure no statutory obligation are missed at all times
  • Responsible to review the contract for EOR deals coordinate the flow of information there-after between all concern teams
CANDIDATE PROFILE
  • Solutions and Systems
  • Strong knowledge of processes and relevant legal regulations of country.
  • Previous experience with Employment Contracts
  • Customer Service, Business Acumen
  • Fluency in English is a must
  • Excellent knowledge of international taxation and accounts filing
  • Time management
  • Strong math and analytical skills.
  • Excellent communication skills, both verbal and written.
  • Good attention to details
  • To Communicate effectively and accurately in English language
  • To multitask & work under pressure
  • Good attention to details
  • Ready to take initiative, responsibility and sense of ownership
  • Able to work autonomously but part of a multi cultural team.
  • Demonstrate good attention to detail and ability to work to a high degree of accuracy.
  • Demonstrate an extremely positive and proactive approach to work and the ability to work under pressure, multi-task and adhere to strict deadlines.
COMPANY BENEFITS
  • Friendly and professional work environment
  • Provident fund contribution after probation
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Eleni Kyriakou, eleni@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
 
Job Summary
  • icon
    23 May 2022
  • icon
    Permanent
  • 3171
  • Eleni@grsrecruitment.com