Customer Experience Data Analyst

icon Malta
icon IT/Telecoms
JOB DESCRIPTION

Ref#897

 

A leading telecommunications company is looking for a Customer Experience Data Analyst to join their team in Malta. Your analytical skills will be required to use data and statistical techniques to test hypothesis and be an excellent data storyteller to convey the meaning of the analysis in a compelling fashion. The ideal candidate will be an expert in SQL at least 2-3 years in an advanced data analytics role. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Customer Experience Data Analyst role.
 
MAIN DUTIES & RESPONSIBILITIES
  • Be an integral part of the Customer Experience team, developing insights on customer behaviour, working closely with the BI Team and other business functions.
  • Analyse customer journeys and measure cross-channel journeys over time to improve customer experiences.
  • Pinpoint underlying sources of friction and reveal the root cause of behaviour that positively or negatively impacts our customers’ experiences.
  • Create and maintain models.
  • Present data-driven recommendations and strategies to the Head of Customer Experience and the management team.
  • Responsible for the day to day reporting of the department’s key operational metrics.
CANDIDATE PROFILE
  • You have a strong business acumen coupled with demonstrated technical ability and know how to develop, explore, analyse and present actionable insights to a business audience.
  • You are an SQL master and at ease with large data sets.
  • You employ data visualisation techniques in your storytelling and can develop interactive dashboards to monitor key operational metrics.
  • You can develop, monitor, and maintain statistical and machine learning models.
  • You are experienced (at least 2-3 years in an advanced data analytics role).
COMPANY BENEFITS
  • Leading brand
  • Latest tech!
  • Diverse team members from around the world.
  • Lots of social activities
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 27780664 for further information.
 
Job Summary
  • icon
    15 April 2021
  • icon
    Permanent
  • 897
  • laura@grsrecruitment.com