Customer Service & Logistics Specialist (6 month contract)

icon Limassol
icon Shipping/Trading/Logistics



Our Client, a well-established FMCG company with a talented multinational team and offices in over 20 countries, are currently seeking to recruit a Customer Service & Logistics Specialist for their Limassol team. The successful candidate will be responsible for assisting in controlling and managing customer service processes for the Company’s operations globally. This will be a 6-month fixed employment contract with the potential to renew and become permanent. If you hold the relevant skills and experience and are interested in the opportunity, send us your CV today!
  • Request missing shipping docs and share them with stakeholders
  • Enter non-critical orders in SAP
  • Arrange registration document preparation for the clients
  • Update all technical specs for clients by request
  • Prepare weekly delays and reports
  • Ensure month-end orders and invoicing activities are performed and aligned with the Finance Team
  • Coordinate settlement of invoices for distribution and transportation costs
  • Maintain traceability of delivery discrepancies and customer complaints
  • Assist CS managers in handling orders and shipments to all regional domestic and travel retail customers
  • Assist CS managers in all their routine issues including but not limited to various regular and individual reports and projects
  • Maintain proper functioning of customer service processes and procedures
  • Achieve KPI and objectives in order to meet and exceed customer expectations
  • Respond to customer requests and queries in a timely and proactive manner
  • Lead the logistics providers in respect of customer requests
  • Collaborate with Finance and Commercial teams for the New Customer Account Creation process
  • Review on a daily basis orders reports to ensure a smooth flow of goods and distributors stock holdings in line with Company principles
  • Follow principles of optimization of distribution, transport and warehousing costs
  • University graduate in a relevant field
  • Computer Literate, with very good knowledge of Microsoft Excel and Word
  • A minimum of 2 years’ experience in logistics / supply chain
  • Fluency in English language. Russian language will be considered highly advantageous
  • Excellent Communication Skills
  • Good problem-solving skills, ability to prioritize multiple tasks
  • Team player
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to Nikoletta Constantinou, quoting the above job reference or call +357 22769369 for further information.
Job Summary
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    16 November 2021
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  • 1724