GRS Recruitment are working in partnership with a growing Forex Broker in Limassol who are searching for a talented and passionate Customer Service Manager to join the team. The role will be managing a team of multilingual agents who are providing a top-level customer experience. The successful candidate will offer previous management experience along with a sound knowledge of the Forex Market. If this sounds like it could be the role for your please reach out to Hayley Buckle for further information.
MAIN DUTIES AND RESPONSIBILITIES
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Manage, train and mentor a team of passionate Customer Experience Specialists
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Deal directly with clients’ inquiries through phone, email and live chats
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Obtain and evaluate all relevant information to handle inquiries correctly
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Respond promptly to customer inquiries, handling and resolving them accordingly
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Provide regular reports and suggestions to senior management
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Review team metrics to uncover opportunities and develop plans to improve team performance
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Assist the team in responding to and solving customer issues
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Empathize with and prioritize client needs
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Uphold Company values and aim to always improve the client journey experience
CANDIDATE PROFILE
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Extensive customer experience in the Forex Industry with a deep understanding of the markets, products and platforms
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Solid experience in managing a team of people
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CySEC Basic/Advanced certificate will be considered advantageous
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Must demonstrate remarkable interpersonal skills such as working and talking to people as well as collaborating and building relationships
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Excellent written and verbal communication skills
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Team Player with strong work ethic
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Ability to work under pressure
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Fluent in English (other additional languages will be considered advantageous)
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle,
hayley@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.