On behalf of our client one of the world’s largest financial services companies we are seeking a Customer Service Manager to join their rapidly expanding Limassol operation. The successful candidate will have a minimum of 3 years of Customer Service Management experience. If you feel you have the necessary skills and experience then this Limassol based Customer Service Manager position would be a great career move in joining a well-established brand who offer a professional, rewarding atmosphere with a company that puts on emphasis on professional standards, while keeping the workplace fun.
MAIN DUTIES AND RESPONSIBILITIES
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Supervise day-to-day operations in the customer service department, including the direct supervision of Team Leads.
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Ensure the teams respond to customer service issues in a timely manner.
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Assess and adjust customer service procedures, policies, and standards.
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Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
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Maintain accurate records and document all customer service activities and discussions.
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Manage Customer Service teams across remote offices.
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Manage headcount for the Customer Service team.
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Stay informed on the latest industry techniques and methods.
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Work closely with other Customer Service teams and in departments across the company.
CANDIDATE PROFILE
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A minimum of 3 years of proven experience in a customer service position.
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A minimum of 3 years of proven experience in a managerial position.
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Experience managing Team Leads is favorable.
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Outstanding written and verbal communication skills in English.
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Proficiency in Google Drive and salesforce is advantageous.
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Experience in Fintech is favorable.
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Good understanding of management practices and techniques.
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Excellent leadership and interpersonal skills.
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Customer first approach.
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.