Customer Service Officer

icon Limassol
icon Sales & Marketing
JOB DESCRIPTION

Ref#4111

 

Our client, an international Company that offers innovative, efficient and functional solutions in the fields of digitalization, automation and navigation systems, is currently looking to expand their team in Limassol by recruiting a Customer Service Officer. The ideal candidate will be receiving and communicating offers from suppliers for the equipment required at the best price possible and successfully completing all services on board under one attendance. If you looking to enhance your skills and advance your career in such a flourishing sector, send us your CV for this role today!
 
MAIN DUTIES AND RESPONSIBILITIES
  • Receives and records service inquiries in the company's electronic systems.
  • Communicates with several suppliers and subcontractors to obtain the best offer.
  • Provides quotations to customers for applicable charges according to their requirements.
  • Assists in maintaining price lists and discount matrixes from suppliers and each customer.
  • Assists to evaluate suppliers on regular basis based on the volume of services requested and maintain a list of approved/preferred suppliers.
  • Maintains a list of approved/preferred suppliers.
  • Ensures close contact with Logistics to ensure availability of requested spares or equipment.
  • Communicates with Logistics and ensure that all required information is shared (quantity of spares inquired, customer contact details etc.) appropriately and the logistics will follow up with the customer to deliver the order.
  • Ensures that all completed services and delivered orders have been invoiced in collaboration with the Accounts Department.
  • Maintains good knowledge of the company’s electronic systems and databases.
  • Maintains in-depth knowledge of the company’s products and services.
  • Handles after-office hours tasks when required by participating in the company’s weekly on-call rotation schedule (weekly shift patterns between the team members).
CANDIDATE PROFILE
  • University graduate in Management, Shipping, or similar field.
  • 3 - 5 years’ experience in a similar position in the shipping industry is a MUST.
  • Excellent knowledge of the English Language.
  • Good communication skills (written and oral).
  • Good knowledge of MS Office and Computer literacy.
  • Excellent problem-solving skills.
  • Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
  • The ability to work under pressure and to tight deadlines.
  • Good organizational and time management skills.
  • Honesty and reliability.
  • Able to multitask.
  • A keen eye for detail and a result-driven approach.
COMPANY BENEFITS
  • Our Client offers 13th salaries plus medical insurance and opportunities for professional learning and growth.
  • Working Hours: Monday to Friday 8:30-17:30. Participation in the company’s weekly on-call rotation schedule (weekly shift patterns between the team members) is required.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call +357 22 76 93 69 for further information.

 

Job Summary
  • icon
    12 September 2022
  • icon
    Permanent
  • 4111
  • nikoletta@grsrecruitment.com
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