An established supplier to the global shipping industry is working in partnership with GRS Recruitment to hire a Customer Service Officer. The successful candidate must be able to handle all sales support and customer service activities of assigned accounts. The position will be based in Limassol and initially employment will be commenced on a remote basis.
MAIN DUTIES AND RESPONSIBILITIES
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Manage the order-to-delivery process to ensure smooth completion, including coordination with Sales and Supply Chain team
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Maintain continuous and positive rapport with customers, monitor account performance and any changes in assigned accounts
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Partner with Sales team to understand and execute pricing and supply terms for each account
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Fulfill delivery requirements for orders, coping with changes in delivery requirements and provide professional advices in relation to local geographical conditions and limitations
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Attend to general inquiries regarding product availability, pricing, delivery surcharges and lead time
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Order follow-up activities, including submission of delivery notes for invoicing and outstanding payment monitoring
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Investigates and solves customer’s problems
CANDIDATE PROFILE
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University Graduate in Marketing/Supply Chain/Business Studies
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Minimum 3 years relevant working experience in sales support, supply chain or customer service
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Experience in marine industry will be considered as an advantage
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Able to handle full cycle of order fulfilment and management
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Possesses Resilience and Persistence that enables him/her to manage the multiple pressures of this highly demanding profession
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Works well both as Team Player as well as an Independent Player
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Excellent Communication Skills
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Proficient in Excel and other MS office applications
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Proficient in English, both written and spoken
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Anastasia Stoumpou, anastasia@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.