Customer Service Team Leader

icon Limassol
icon Forex
JOB DESCRIPTION

Ref#3325

 

On behalf of our client one of the world’s largest financial services companies we are seeking a Customer Service Team Leader to join their rapidly expanding Limassol operation. The successful candidate will have previous supervisory experience within the Forex industry. If you feel you have the necessary skills and experience then this Limassol based Customer Service Team Leader position would be a great career move in joining a well-established brand who offer a professional, rewarding atmosphere with a company that puts on emphasis on professional standards, while keeping the workplace fun.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Take part of the member’s daily management including time schedule, vacations and work division.
  • Help the team members with their daily work and answer their questions.
  • Train new members and evaluate the (QC) existing team.
  • Lead technical disputes (Tier 2) escalation.
  • Help on-going development of CS working tools.
  • Response to official complaints and provide answers following market events.
  • Coordinate with other departments on a daily basis.
  • Provide assistance to marketing and product departments.
  • Issue a daily update email.
  • Focal point and knowledge base / FAQ for the CF members.
  • Reports (daily issues, complaint, PP monthly, daily workload).
  • This position is a full-time position working Monday-Friday and will include shifts from 08:00-16:00 and 16:00-00:00.
CANDIDATE PROFILE
  • Previous experience in the Forex industry at a supervisory level.
  • A high fluency in English with any additional languages being advantageous.
  • Great interpersonal skills.
  • Service orientated – the ability to provide “WOW” service.
  • Have passion and motivation to create and develop.
  • Have great financial understanding of the market.
  • Understand the world of service (Procedures, protocols etc.).
  • Have great understanding in the company’s products, services and offering.
  • Have great analytical skills.
  • Have leadership skills
  • Have excellent interpersonal and communication skills
  • Be Patient but demanding
  • The ability to work in stressful situations
  • Be highly organized and methodical
  • Have the ability to work well with interfaces
  • Be highly dedicated and committed
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
  • icon
    9 May 2022
  • icon
    Permanent
  • 3325
  • Ross@grsrecruitment.com