On behalf of our client, a Forex company in Limassol, GRS Recruitment are seeking to recruit a talented and passionate Customer Success Advisor who can also converse fluently in Dutch. Your role will be to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions. If this sounds like the role for your please reach out to Hayley Buckle at GRS Recruitment for more information
MAIN DUTIES AND RESPONSIBILITIES
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Assist clients worldwide through live support
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Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
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Demonstrate impeccable telephone etiquette and management
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Handle back-office queries
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Support clients with technical and troubleshooting issues
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Report to the management
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Deal with all departments to resolve issues
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Provide support and troubleshooting
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Liaise with the Compliance Officer regarding complaints and approval of accounts
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Provide all relevant information to clients regarding documents and materials for becoming a client
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Handling client inquiries appropriately and ensuring that high level service is provided
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Promoting available products and services to clients
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Developing and maintaining excellent relationships with prospective and existing clients
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Contributing to team effort by achieving targeted results
CANDIDATE PROFILE
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Previous experience in a similar position will be considered as a major advantage
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Native Dutch and excellent knowledge of English language is a must
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Knowledge of any other languages will be considered as an advantage
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Excellent spoken and written communication skills
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Ability to work efficiently under pressure
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Excellent computer skills (Microsoft Excel and Word)
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Knowledge of MetaTrader platforms will be considered as an advantage
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Ability to work rotational shifts
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.comquoting the above job reference or call
+357 25 342 720 for further information.