Our esteemed client, a dynamic call centre based in Limassol, is seeking a dedicated Customer Success Manager to join their growing team. As a Customer Success Manager, your job is to plan, oversee and document all aspects of the specific projects you are working on. The Customer Success Manager’s primary focus is to provide customers with the best care through the friendly, engaging and confident voice of our company. This person will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product. They will need to understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. They’ll be involved in all aspects of support, account management, demonstrating the product, educating customers and more. They should have a passion for helping others as well as a sense of urgency to improve customer experience. The ideal Candidate must have excellent communication and organizational skills, and an ability to learn new software programs quickly. We value enthusiastic self-starters and encourage those with the desire to join a thriving brand to contact us.
DUTIES AND RESPONSIBILITIES
-
Educated to degree level BA/BS preferred
-
2+ years customer success, business development or account management experience.
-
Proven track record of working in a customer facing role
-
Have, or be willing to learn, basic technical skills in html, MySQL and a basic understanding of APIs to confidently discuss technical terms
-
Experience in working with complex, multi-divisional, multi-geographical customers
-
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
CANDIDATE PROFILE
-
Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live requests
-
Collaborate with the research and development team to set up our software platform as per customers’ requirements and assist them to troubleshoot technical issues raised by customers
-
Ability to create structure in ambiguous situations and design effective processes
-
Outstanding communication and negotiation skills
-
Strong relationship building skills
-
Collaborate closely with team members to support renewals and expansion opportunities
-
A high level of accuracy and attention to detail is required
-
Flexible approach, able to operate effectively with uncertainty and change
-
Driven, self-motivated, enthusiastic and with a “can do” attitude
-
Proficient command of the English language
-
Hebrew language would be considered an advantage
SALARY AND BENEFITS
-
€30,000 - €42,000 Gross Per Annum
-
Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
-
Medical Insurance
-
Quarterly Performance Bonus
-
Parking
-
Lunch
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Alex Evangelides, alex@grsrecruitment.com quoting the above job reference or call +357 25 342 721 for further information.