Our client, a dynamic and growing Forex Trading company based in Limassol, is seeking a dedicated Customer Support Agent to join their team. The successful candidate will have preferably have previous experience in a customer service role and excellent proficiency in the English language, both verbal and written. Proficiency in any additional language is advantageous. If you have the relevant experience and are eager to develop your career in Forex customer support, we encourage you to apply now. Take the next step towards joining a passionate team in Limassol and help shape the future of forex trading support services.
DUTIES AND RESPONSIBILITIES
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Partner with our customers and their internal teams in providing a high-quality service.
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Assist with the collation of KYC documents for new clients and partner with our customer’s internal teams in ensuring regulatory requirements are met.
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Support our customers’ clients via chat/email/phone and assist with any troubleshooting.
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Support our customers internal departments with any ad hoc information or data request.
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Where relevant, identify and enhance internal procedures, systems and controls.
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Completing any ad-hoc projects as instructed from time to time.
CANDIDATE PROFILE
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Previous experience in a customer service role, preferable
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Excellent proficiency in the English language, both verbal and written. Proficiency in any additional language is advantageous.
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Strong communication and interpersonal skills
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Ability to work independently and as part of a team
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Ability to work in a fast-paced environment
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Strong attention to detail
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Excellent problem-solving abilities
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Customer-oriented with a strong willingness to achieve results
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Strong knowledge of Microsoft O365 applications
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Strong ability to learn and navigate new systems/ platforms quickly and efficiently
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Emilios Eracleous, emilios@grsrecruitment.com quoting the above job reference or call +357 25 342 723 for further information.