GRS Recruitment is working with a well-established iGaming company to recruit a Customer Support Agent for its growing team in Limassol. It’s important to note that this is a shift based position so you should be available to work on a rotating 24/7 shift pattern.
DUTIES AND RESPONSIBILITIES
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Respond to customer enquiries via live chat and email in a professional and timely manner.
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Assist customers with account-related queries, product information, and service requests.
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Provide accurate information and effective solutions to customer issues.
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Promote relevant products and services where appropriate.
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Liaise with internal departments to ensure customer queries are resolved efficiently.
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Maintain accurate records of customer interactions and case resolutions.
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Deliver a consistently high standard of customer service while demonstrating professionalism and empathy.
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Contribute to customer satisfaction, retention, and an excellent overall customer experience.
CANDIDATE PROFILE
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Excellent command of English, both written and spoken.
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Strong communication and interpersonal skills.
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Excellent attention to detail and commitment to delivering quality service.
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Comfortable working in a fast-paced, customer-focused environment.
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Good computer literacy, including Microsoft Excel.
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Able to work independently as well as collaboratively within a team.
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Previous customer support experience will be considered an advantage, although full training will be provided.
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Available to work on a rotating 24/7 shift pattern (08:00–16:00, 16:00–00:00, 00:00–08:00).
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Hold European citizenship or have the legal right to work in Cyprus.
SALARY AND BENEFITS
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€18,000 - €20,500 Gross Per Annum
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
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Ongoing training programmes.
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21 days' annual leave.
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Paid sick leave.
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Private medical insurance.
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Quarterly bonus (up to 400EUR)
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Weekly complimentary office lunch.
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Unlimited snacks, coffee, and beverages.
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Employee referral bonus scheme.
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Birthday vouchers and celebration benefits.
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Regular company events and team-building activities.
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A supportive, collaborative, and inclusive working environment.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Laura Saltyte, lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 734 for further information.