Customer Support Arabic Speaker

icon Limassol
icon Forex
JOB DESCRIPTION

Ref#3358

 

GRS Recruitment are supporting a Global Forex Brand with its head office in Limassol, they are searching for a focused and passionate Customer Support Officer to join their team. For this role you will be focused on supporting Arabic speaking clients therefore the need for fluency in Arabic is a must. Also due to the nature of the industry, the successful candidate will be required to work rotational shifts. If this sounds like the position for you, please apply today.
MAIN DUTIES AND RESPONSIBLITIES
  • Provide high quality customer service via email, phone, chat
  • Identifying and assessing customer’s needs to efficiently serve the customer on any inquiries
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures.
CANDIDATE PROFILE
  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Arabic languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
COMPANY BENEFITS
  • 13th salary, medical insurance and provident fund scheme
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Eleni Kyriakou, eleni@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
 

 

Job Summary
  • icon
    23 May 2022
  • icon
    Permanent
  • 3358
  • Eleni@grsrecruitment.com