On behalf of our client, a well-established global group of companies offering trading services, GRS Recruitment are looking for an Arabic Speaking Customer Support Officer to join their teams either in their Nicosia or Limassol offices, with the possibility to work on a hybrid model. The successful candidate must have previous working experience in a similar role and experience in the FX industry. If you believe you have the necessary set of skills and background for this Customer Support role, GRS look forward to receiving your CV today.
MAIN DUTIES AND RESPONSIBILITIES
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Responding to customers' queries and providing support in a timely and accurate way via phone, email, or live chat
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Helping customers by identifying problems, researching answers, and guiding the customers through corrective steps
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Assisting all client-facing departments and the customer support team where applicable
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Providing information and educating customers regarding Company’s services and products,
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Providing quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals), and overall trading inquiries.
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Maintaining a balance between company policy and customer benefit in decision making
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Handling issues in the best interest of both customer and the Company Inform customers about the internal regulations and procedures of the Company,
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Updating Customer records when necessary
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Ensuring all duties are done in line with the necessary KYC, AML, GDPR and Due diligence controls
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Providing top-quality customer support during the entire customer journey
CANDIDATE PROFILE
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Fluency in Arabic and English, both written and verbal. Fluency in any additional language will be considered an advantage.
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Demonstrated experience in customer support
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Experience in forex and the financial market is a prerequisite
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Ability to maintain high-level performance to reinsure that KPIs are met
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Desire and passion for continuous learning, improvement, and innovation
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Excellent problem-solving skills, the ability to perform efficient troubleshooting
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Excellent communication skills and professionalism
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Great work ethic, self-motivation, and being a team player
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Flexibility to work 10:00-19:00 including public holidays (on rotation).
COMPANY BENEFITS
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Competitive remuneration package
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Discretionary performance-based bonuses
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Paid time off (including vacation and personal sick days)
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Sponsorships for work-related training and professional examinations
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Weekly breakfast and access to our cafeteria with unlimited fresh snacks and beverages
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Development opportunities in a fast-growing environment, continuous training, and support
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Participation in the Company's Group Medical Scheme, Pension Scheme, and Discount Scheme
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call
+357 25 342720 for further information.