GRS are working closely with a multi-asset brokerage firm offering Forex and CFD investment services, dedicated to ethical trading practices. For their team in Limassol, they are currently seeking to recruit a Customer Support Officer. The successful candidate must have a minimum of 1 year’s previous customer service and support experience and high fluency in Spanish and English Languages. If you are ready for the next step in your career, looking to work under a CySEC regulated broker who values sustainability and CSR, send us your CV today!
MAIN DUTIES AND RESPONSIBILITIES
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Acting as the essential link between clients and the Spanish FX market
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Assisting clients by reporting trends and providing market information
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Addressing client queries regarding trading and the instruments that are available to them
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Training new clients on the company's platforms and trading tools
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Providing an understanding of technical and fundamental analysis to clients
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Continuously providing clients with market updates
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Understanding the client's needs and trading profile in order to provide support and guidance where required
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Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
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Be able to cross-sell company services to provide client improvement
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Liaise with other departments, when required, to escalate and resolve issues and/or report faults
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Maintain high levels of client acquisition, retention, and re-activation
CANDIDATE PROFILE
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A minimum of 1 year’s previous Customer service and support experience
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Fluent in Spanish and English Languages
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Working Night Shifts: Monday to Friday 16:00PM until 01:00AM
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Excellent communication and organizational ability
COMPANY BENEFITS
Medical Insurance, Provident Fund, Flexible Working Hours, Annually Discretionary Bonus
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Nikoletta Constantinou, nikoletta@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.