A well-established international gaming company are working with GRS to recruit a Customer Support Officer to join their Nicosia office. The successful candidate will have previous contact centre experience with the capability to work shifts, including evenings and weekends. The team believe in building solid relations with their partners and customers, and regularly invest in product development in order to satisfy their customers’ needs. If you have the necessary skills and experience, then we look forward to receiving your CV for this Nicosia based Customer Support Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Effectively handle new and existing client base and customer support via chat, email and phone.
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Resolve any issues by clarifying the customer’s complaints.
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Ensure Customer Satisfaction.
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Excellent customer service and complaints handling experience.
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Communicate with clients in Greek and/or English and/or Russian.
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Avoid noticeable pauses when switching from language to language.
CANDIDATE PROFILE
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Fluency in Greek and English is mandatory, with Russian being advantageous.
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Previous Contact Centre experience.
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Bachelor’s Degree in business administration, Marketing, Communications, Sport Management or Gambling Management.
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Excellent communication and customer support skills.
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Team-player, able to work under pressure, creativity, innovation, and problem solving skills is a must.
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.