On behalf of our client, a newly established digital bank and electronic money institution (EMI) provider, GRS are recruiting a Customer Support Officer to join their team in Limassol. This is an excellent opportunity to work in a fast and dynamic work environment. If you feel you have the necessary experience, GRS look forward to receiving your CV for this Limassol Customer Support Officer role.
MAIN DUTIES AND RESPONSIBILITIES
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Deliver service and support to customers through live chats, emails and phone calls.
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Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
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Handle and resolves customer complaints or issues.
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Provide information to customers regarding the Company’s services and products.
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Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries.
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Follow up on the progress of the response to the customer.
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Perform Back Office and Clients Accounting Department duties as required and update Customer records.
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Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
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Provide feedback on the efficiency of the service processes in place.
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Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.
CANDIDATE PROFILE
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University Degree or relevant working experience
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Excellent command of the English language
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Computer literacy to a high level
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Flexible, analytical skills, excellent communication skills, high attention to detail
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Any knowledge of Finance and Economics is advantageous
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Ability to work in shifts 24/7 on a rotation basis
COMPANY BENEFITS
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Competitive salary including a 13th salary
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Medical and life insurance
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Provident Fund
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Free meals and beverages at the in-house cafeteria
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In-house gym with a personal trainer
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Discount card for several services and products
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Annita Paliou, annitap@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.