Customer Support Officer

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icon Forex
JOB DESCRIPTION

Ref#3603

 

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On behalf of our client, a well-established global group of companies offering trading services, GRS Recruitment are looking to recruit a Customer Support Officer to join their team in Madrid, Spain on a full-time remote basis. The successful candidate must be a fluent Spanish and English speaker and have previous working experience in a similar role. If you believe you have the necessary set of skills and background for this Customer Support role, GRS look forward to receiving your CV.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Respond to customers queries and provide support in a timely and accurate way, via phone, email or live chat.
  • Provide assistance to customers by identifying problems, researching answers, and guiding the customers through corrective steps.
  • Assist Customer Support team where applicable.
  • Provides information to customers regarding Company’s services and products.
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries.
  • Maintain a balance between Company policy and customer benefit in decision making.
  • Handling issues in the best interest of both customer and Company.
  • Inform customer about internal regulations and procedures of the Company.
  • Educates the customer where applicable.
  • Updates Customer records when necessary.
  • Offer support to all client facing departments.
  • Provide top-quality customer support during the account opening stages as well as throughout the existence of the trading account.
 
CANDIDATE PROFILE
  • Previous experience of working in a customer support position.
  • Language skills – Spanish/ English are essential with other preferable languages such as French.
  • Excellent written and verbal communication.
  • Commitment to maintaining the highest level of confidentiality when dealing with personal information.
  • Strong attention to detail and ability to multi-task.
  • Outstanding relationship builder with strong collaboration skills with proven ability to build and maintain partnerships and solid working relationships with management and employees.
  • Ability to work in a high-stress environment, to take the initiative when required and to be adaptable to day-to-day requirements of the business.
  • Positive can-do attitude.
  • Professionalism, work ethic and a team player.
  • Flexible to work on Public Holidays.
  • Ability to work night shifts: Sunday-Thursday from 23:00-07:30.
 
COMPANY BENEFITS
  • Competitive remuneration packages.
  • Discretionary performance-based bonuses.
  • Paid time off (including vacation and personal sick days).
  • Sponsorships for work-related training and professional examinations.
  • Weekly fruit basket at the office.
  • Development opportunities in a fast-growing environment, continuous training, and support.
  • Private health insurance covered by the Company.
 
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Ioulia Ananikidou, ioulia@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
Job Summary
  • icon
    15 June 2022
  • icon
    Permanent
  • 3603
  • Ioulia@grsrecruitment.com
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