On behalf of our Client, a very well-established Company, GRS Recruitment are seeking to recruit a Customer Support Officer to be based in Limassol. If you have the necessary skills and experience, then GRS are looking forward to receiving your CV for this Customer Support Officer role to be based in Limassol.
MAIN DUTIES AND RESPONSIBILITIES
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Ensure the well-being and satisfaction of existing customers by providing an exceptional after-sales service experience
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Manage the reception and timely delivery of customer vehicles for maintenance or repair, strictly adhering to specifications and quality standards
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Guarantee the consistent application and maintenance of high standards across all service processes
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Build and maintain strong, high-quality professional relationships with customers, maximizing their satisfaction with the after-sales experience, in line with the requirements of the represented brand(s)
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Foster effective collaboration and coordination with the workshop, team leaders, and supervisor to deliver prompt and reliable solutions to customers
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Handle customer complaints promptly, ensuring swift management and resolution to achieve full customer satisfaction
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Implement and consistently uphold the Quality Policy within the area of responsibility
CANDIDATE PROFILE
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At least 3 years of experience in any role related to customer service
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Academic background in fields related to Automotive or Mechanical Engineering will be considered an additional asset
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Excellent command of both Greek and English languages (written and spoken)
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Strong computer skills and proficiency in basic IT software (MS Office)
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Customer-oriented mindset
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Courtesy and professionalism
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Strong communication skills and effective language use
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Ability to work under pressure
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Openness to learning and feedback
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Strong organizational skills in office management and time management
COMPANY BENEFITS
- Competitive salary package
- Monday – Friday until 17:30
- 13salaries
- Bonus scheme
- Excellent working environment
- Career development and progression
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Charalambos Iasonos, charalambos@grsrecruitment.com quoting the above job reference or call +357 25 342 722 for further information.
