A leading Fintech software provider offering comprehensive software solutions to financial institutions across the globe, is working with GRS to recruit a Customer Support Representative for their Nicosia team. The successful candidate will be a University graduate in banking, business, or computer science and have previous experience providing customer support in a Service Desk environment. If you are looking for the next step in your career within a professional and dynamic organisation, send us your CV today!
MAIN DUTIES AND RESPONSIBILITIES
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Answer customer calls using various communication mediums as an active member of the support team, along with carrying out quality controls check regulatory, whilst being the escalation point for customers
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Solve Tier 1 technical issues and escalate issues to technical support and other internal teams as needed
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Build and maintain lasting relationships with customers
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Comply with procedures covering support and management of customers, including account settings and ongoing customer account support
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Compliance with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers
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Work closely with other internal teams to help deliver exceptional customer service experiences
CANDIDATE PROFILE
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University graduate in banking, business, or computer science
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Previous banking experience will be considered an advantage
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Native English speaker
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Eligible to work in the EU
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Excellent customer service skills
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Well organised with great prioritisation skills
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Nikoletta Constantinou,
Nikoletta@grsrecruitment.com quoting the above job reference or call
+357 25 342720 for further information.
