GRS Recruitment is delighted to be recruiting on behalf of our client in Limassol for Customer Support Representatives to join their growing international team. This company is a leading iGaming entertainment company, home to more than 30 well-known brands. The company is focused on delivering trusted and entertaining experiences for its customers while continuing to innovate within the iGaming industry. As a Customer Support Representative, you will be the first point of contact for customers, assisting them with their questions and resolving issues across a range of communication channels. You will play an important role in delivering a professional, friendly and efficient customer experience. This is a great opportunity for someone who enjoys working with people, is comfortable in a fast-paced environment and wants to build a career within an international organisation. Previous customer service experience is welcome but not essential, as comprehensive training is provided.
DUTIES AND RESPONSIBILITIES
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Communicate effectively with customers in the designated language.
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Provide a professional, friendly and high-quality customer experience.
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Respond to customer enquiries via Webchat, Email and Phone in a timely and professional manner.
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Resolve customer issues at first contact wherever possible.
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Investigate customer concerns thoroughly and identify the appropriate solutions.
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Clarify customer complaints, identify the cause of issues and explain the best course of action.
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Follow up on customer cases where required to ensure successful resolution.
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Escalate queries and issues to the relevant departments when necessary.
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Maintain a high level of accuracy and attention to detail when handling customer information.
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Promote the company's Safer Gaming philosophy.
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Stay up to date with company procedures, rules, processes and licensing requirements.
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Contribute to team targets and overall performance.
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Go the extra mile to ensure customers receive a positive experience.
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Participate fully in company onboarding and training programmes.
CANDIDATE PROFILE
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Fluent English, both written and spoken.
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Previous customer service experience is an advantage but not essential — full in-house training will be provided.
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Excellent communication and interpersonal skills.
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Strong active listening skills and the ability to understand and respond to different customer needs.
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Customer-focused attitude with a genuine desire to help.
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Good computer skills and confidence working across different systems.
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Touch-typing skills are required.
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Ability to multitask and work effectively in a fast-paced environment.
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Comfortable working under pressure while maintaining accuracy and professionalism.
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High level of accountability, reliability and conscientiousness.
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Strong sense of trustworthiness and responsibility when handling sensitive personal and financial information.
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Willingness to work a rotating shift schedule.
Working Hours & Shift Pattern
This is a 4 days on / 2 days off rotating schedule, covering 24/7 customer support.
The rotating shifts are:
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Shift 1: 8:00am – 4:00pm
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Shift 2: 4:00pm – 12:00am
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Shift 3: 12:00am – 8:00am
The position is fully onsite during the probation period, with the opportunity to move to a hybrid working arrangement after successfully completing probation.
SALARY AND BENEFITS
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Salary range of €19,200 - €22,800 gross per annum.
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Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability.
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Excellent and supportive working environment.
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Monthly incentive bonus.
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Comprehensive in-house training and onboarding.
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Opportunity to develop your career within a leading international iGaming organisation.
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Monetary vouchers for birthdays and other special occasions.
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Fully equipped kitchen and in-house entertainment space.
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Option to enrol in the company's medical insurance plan.
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Possibility to enrol in the company's pension plan.
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Regular company activities, including monthly lunches, corporate gatherings, competitions and team events.
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Intercompany football team and other social activities.
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Daily snacks and a range of additional workplace perks.
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Casual dress code.
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Career progression opportunities within one of the world's largest iGaming organisations.
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be contacted.
To apply for this position, please email your CV to
Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 724 for further information.