GRS Recruitment are excited to announce an opportunity for a Fraud and Payments Analyst to join our clients’ team at a prominent Gaming company based in Limassol. This role is perfect for a professional with a strong background in Risk and a passion for the iGaming industry. The successful candidate will help minimize business costs associated with fraud and other undesirable activity in an online casino environment facing the Asian market. It involves making sure all customers’ withdrawals are processed correctly and timely whilst identifying and mitigating risks which can incur financial loss. The Fraud and Payments Analyst will be meticulous and constantly aware of niche risks that can impact the business when assessing player accounts and gameplay activity, then being able to act to mitigate those effectively. Join a dynamic team focused on ensuring safe and efficient payment solutions in a growing market.
DUTIES AND RESPONSIBILITIES
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Monitoring of registrations, deposits and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse
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Checking player behavior for risks, then processing payouts timely
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Interrogating certain KYC documents, spotting counterfeits
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Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation
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Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained
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Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
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Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt
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Helping with ad hoc tasks, especially procedure documentation or improvement In a nutshell
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Being an active and enthusiastic member of the team contributing to the overall positive work environment
CANDIDATE PROFILE
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Detail-oriented and an analytical mindset – incredible attention to detail is needed
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Strong interpersonal & communication skills – a team player who is not afraid to share knowledge
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Someone who is organized and diligent
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Flexible and adaptable, enjoying a high paced and changing environment
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Customer centric and business minded
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Patient with complex systems and working practices
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Must have the right to work in Cyprus
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Optimally someone with degree level education or experience in an analytical or profession, proven good with numbers and large amounts of data.
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Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.
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A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
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A solid grounding in risk management and payments within an online casino context is a major plus.
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Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
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Previous experience in i-Gaming highly beneficial.
COMPANY BENEFITS
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Mobile plan refund of up to 50 Euros per month
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Health care coverage according to Cypriot public standards
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Tuesday breakfast and Friday lunch at the office
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Monthly events, Summer & Winter events
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Gym subscription contributions
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Working hours: Shift schedule: 08:00 – 17:00 & 10:00 – 19:00. Rotating schedule, including work on weekends and public holidays.
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Hybrid: During weekends and public holidays
Due to the high volume of applications received at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Saltyte at lauras@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.
