A young and vibrant Gaming company which is all things Casino is looking for a Fraud & Payments Team Leader to join their team in Malta. You will be responsible for the Fraud Team by overseeing delegated tasks, ensuring team members are working to the best of their abilities and supporting and mentoring them at all times. Our client is looking for someone with 2 years Senior Fraud Analyst experience and great leadership skills. If you have the skills and experience, then GRS look forward to receiving your CV for this Malta based Fraud & Payments Team Leader role.
MAIN DUTIES AND RESPONSIBILITIES
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Oversee the daily operations of the Fraud and Payments team while ensuring that volumes and SLAs are kept at an optimal levels
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Maintain high levels of communication with the Fraud & Payments team
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Be the first point of contact for the team and other departments for any operational queries and issues
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Monitor the activity of incoming and outgoing payments to ensure the smooth operation of all PSPs
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Suggest improvements or tweaks required in our PSP back offices and identify any false positives which might negatively affect our customers
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Monitor PSP balances to ensure customer payouts can be affected at all times
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Ensure that all processes are up-to-date and in accordance with compliance requirements set by regulatory bodies
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Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continous growth of the team
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Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance
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Hold regular team meetings to share updates with the team, gather feedback and discuss improvements to processes
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Assist the Head of Fraud and Payments with scheduling, leave requests, sickness reporting and other operational duties
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Taking ownership of any issues occuring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload
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Escalate any suspicious cases of Money Laundering of the Head of Fraud and Payments
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Adhere to corporate-wide and team specific policies, procedures and guidelines
CANDIDATE PROFILE
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2 years’ experience in a Senior Fraud Position
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Great leadership skills
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Knowledge about online payment systems, regulations and understanding of KYC
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Work well under pressure
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Able to work in a multicultural and dynamic enviroment
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Willingness to learn
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Can do attitude
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Excellent verbal and written English
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Exceptionally organized and attention to detail
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Ability to create and maintain an effective positive working environment
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call
+356 2778 0664 for further information.