On behalf of our client, a Global FinTech Firm, GRS Recruitment are seeking a French & English-Speaking Customer Support Agent. This exciting opportunity is based remotely, offering a flexible working environment. The company is renowned in the Fintech sectors for its innovative approach and dedication to excellent customer service. If you have experience in customer support within the Forex or Fintech industry and are fluent in both French and English, this could be the perfect role for you.
MAIN DUTIES AND RESPONSIBILITIES
- Resolve escalated queries with accuracy and at pace
- Work through the Slack and Intercom system, in English or French, including other languages using a translation tool
- Handle the cases AI couldn't close: disputes, payment questions, platform issues, edge cases
- Aim to close issues in a single interaction—re-opens are tracked and taken seriously
- Daily KPIs give you a clear picture of your work—own it
- When you spot a recurring gap in what AI handles, document it and raise it
- Patterns in escalations, misrouted queries, knowledge gaps: your observations reach the product team
CANDIDATE PROFILE
- Fluent in both French and English, with excellent communication skills in both languages
- Worked with AI tools and experiment with GPTs, built a simple automation, or used AI to solve a real problem—in your studies, a project, or anywhere.
- Strong problem-solving skills and a customer-focused attitude
- Ability to work independently in a remote setting with good self-management skills
- Knowledge of Forex trading platforms and financial regulations is desirable
- Professional, approachable, and positive demeanour with a passion for delivering excellent service
SALARY AND BENEFITS
- Salary will be determined based on experience, qualifications, and skills. The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call +356 99998272.