French speaking Customer Support Agent

icon Limassol
icon Sales & Marketing
JOB DESCRIPTION

Ref#3837

 

On behalf of our client, a successful service provider company based in Limassol, we are hiring French Customer Support Agents.  The successful candidate will have a native level of French and excellent customer service skills.  If you are interested in joining a friendly and professional team, then this is the job for you!  We look forward to receiving your CV for this Limassol based French Customer Support role.  
 
MAIN DUTIES AND RESPONSIBILITIES
  • Greet and communicate with customers in a warm and empathetic fashion.
  • Deliver a high level of customer service to customers via live chat & emails.
  • Inform customers of ongoing promotions.
  • Identify and support customers in difficulties they might encounter when visiting our sites.
  • Provide explanations to customers about products/site/policies.
  • Keep up to date with new information/policies.
  • Build a trusting relationship with clients providing accurate information in a timely manner.
  • Understand, guide and support clients.
  • Collaborate with other departments where necessary.
  • Update customer account/details with necessary information when needed.
 
CANDIDATE PROFILE
  • Bilingual - Native in French and fluent in English is a must
  • Willingness to work on shifts (8h00 – 17h00, 11h00 – 20h00, 13h15 – 22h15).
  • You have a positive and a can-do attitude with a flexible approach. 
  • You enjoy learning and sharing your knowledge with others.
  • You have a genuine interest in the online sector and eager to learn more.
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service.
  • An excellent listener. 
  • A team player that can work independently.
 
COMPANY BENEFITS
  • Breakfast items daily
  • Free Lunch 3 times/week
  • Work from Home plan
  • Group Medical Plan
  • Flexible Working Hours
  • Personal Development allowance
  • Annual Bonus based on Performance.
  • Free Transportation
  • Friday Drinks
  • Quarterly Group events
  • Relocation allowance to Cyprus
 
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Kristina Razorenova, kristina@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.

 

Job Summary
  • icon
    11 August 2022
  • icon
    Permanent
  • 3837
  • Kristina@grsrecruitment.com
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