Our client, a leading outsource firm, is seeking to recruit a French speaking Customer Support Agent to join their Customer Services team in Malta. You will be the first point of contact with clients through live chat & email and ensure that you deliver the best possible experience to clients. The ideal candidate will be fluent in French and English and ideally have experience in a similar role. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this Malta based French speaking Customer Support Agent role.
MAIN DUTIES AND RESPONSIBILITIES
-
Greet and communicate with customers in a warm and empathetic fashion.
-
Deliver a high level of customer service to customers via live chat & emails.
-
Inform customers of ongoing promotions.
-
Identify and support customers in difficulties they might encounter when visiting our sites.
-
Provide explanations to customers about products/site/policies.
-
Keep up to date with new information/policies.
-
Build a trusting relationship with clients providing accurate information in a timely manner.
-
Understand, guide and support clients.
-
Collaborate with other departments where necessary.
-
Update customer account/details with necessary information when needed.
CANDIDATE PROFILE
-
Bilingual - Native in French and fluent in English is a must
-
Willingness to work on shifts (8h00 – 17h00, 11h00 – 20h00, 13h15 – 22h15).
-
You have a positive and a can-do attitude with a flexible approach.
-
You enjoy learning and sharing your knowledge with others.
-
You have a genuine interest in the online sector and eager to learn more.
-
You take pride in giving support to people with empathy and show engagement in delivering an excellent service.
-
An excellent listener.
-
A team player that can work independently.
COMPANY BENEFITS
Plus relocation package:
-
Reimbursement of the Airplane ticket
-
Luggage max 2 x 20kg.
-
Taxi from the airport.
-
Accommodation allowance for up to 10 days after arrival.
-
350€ rental allowance for 3 months
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 27780664 for further information.