A prestigious hospitality and real estate group are working with GRS to recruit a Front of House Manager, for their Limassol operation. The successful candidate will have experience in the hospitality or travel sector with fluency in English and ideally Greek and Russian languages. This is a great opportunity to work with a highly accomplished and experienced team of professionals in charge of the operation of an exciting lifestyle development. If you feel you have the necessary skills and industry experience, then we look forward to receiving your CV for this Limassol based Front of House Manager role.
MAIN DUTIES AND RESPONSIBILITIES
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Assume full responsibility for the reception team including all administrative SOPs, inductions and on-the-job training. Supervise and manage day to day operation and manage and delegate workload accordingly.
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Coach and monitor the Reception team, leading regular training on all procedures and work practices.
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Lead the System and administrative CRM procedures to run the reception desk in a professional and efficient manner, ensuring correct entry and routine follow up throughout.
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Lead all processes and procedures as well as daily communication with onsite and off-site authorities.
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Interact in a courteous and professional manner with all guests and work colleagues.
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Make use of the company’s CRM system to manage, follow up and analyse sales enquiries, providing regular feedback to the Manager.
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Pro-actively participate in customer hospitality and sales activity with other senior management to maximise customer retention, increase occupancy and improve financial performance.
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Ensure that monthly marina operations reporting obligations are fulfilled according to requirements of the Manager.
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Carry out all other duties as may reasonably be required from time to time.
CANDIDATE PROFILE
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Educated to University/College level
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Experience in the hospitality or travel sector
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Speaks and writes clearly and concisely; demonstrates self-confidence; fluent in English and have knowledge of other foreign languages such as Russian and Greek
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Communicates effectively
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Acts with professionalism and integrity
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Builds relationships and fosters teamwork
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Adapts to change and exhibits self-confidence
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Manages time
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Quality Focus
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Attends to detail
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Demonstrates functional excellence
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Exceed customer/client expectations
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Eligible to work in Cyprus
Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Ross Pitman, ross@grsrecruitment.com quoting the above job reference or call
+357 25 342 720 for further information.