A dynamic Financial Institution is looking for a German speaking Collections Team Leader to join their team in Malta. You will manage a team of around 20 experienced collectors and be responsible for motivating, inspiring your team members every day, whilst analyzing their performance data, developing training methods and assisting management with improving procedures and workflows. The perfect candidate will be fluent in German and English and have experience managing a team in a Customer Relationship environment. If you feel you have the necessary skills and experience for this role and wish to join a great company with a relaxed atmosphere, then GRS look forward to receiving your CV for this Malta based German speaking Collections Team Leader role.
MAIN DUTIES AND RESPONSIBILITIES
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Give direction and guidance to Loan Administration Specialists in line with targets
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Lead by example, coaching and mentoring your team to be the best
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Conduct one-to-ones and performance reviews
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Communicate with external collection agencies
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Work closely with management to improve working procedures
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Put customers at the heart of everything you do.
CANDIDATE PROFILE
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Managing a team and serving customers is your forte!
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Fluent in both English and German
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Target driven, competitive and ambitious
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Enjoy working in an international company with many different cultures around you
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Great skills with MS Excel
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Currently living in Malta and immediately available
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Previous experience in similar role is required.
COMPANY BENEFITS
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
To apply for this position, please email your CV to
Michelle Cooper, michellec@grsrecruitment.com quoting the above job reference or call
+356 27780664 for further information.