German Customer Support Agent

icon Malta
icon Sales & Marketing
JOB DESCRIPTION

Ref#1170

 

Sprichst du Deutsch? A leading Digital Marketing company is looking for a German Customer Support Agent to join their team in central Malta. This is a Monday to Friday role where you will be asked to work one day per month also at the weekend. You will be required to provide top-notch service to customers across a number of communication channels for the German market. The company has modern offices in central Malta and is a fun and lively place to work. If you feel you have the necessary skills and experience, then we look forward to receiving your CV for this German Customer Support Agent role.
 
MAIN DUTIES AND RESPONSIBILITIES
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels
  • Acknowledge and resolve customer complaints
  • Understand products inside and out so that you can answer questions
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with colleagues as necessary
  • Provide feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support
 
CANDIDATE PROFILE
  • High school diploma or equivalent
  • 1+ years of experience in a customer service-related role
  • Excellent written and verbal communication skills (both English and German)
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team
 
COMPANY BENEFITS
  • Great salary plus significant bonus
  • No shifts!
  • Welcoming and fun environment
  • In-house training
  • Company events
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
 
To apply for this position, please email your CV to Laura Constantinou, laura@grsrecruitment.com quoting the above job reference or call +356 2778 0664 for further information.
 

 

Job Summary
  • icon
    6 May 2021
  • icon
    Permanent
  • 1170
  • laura@grsrecruitment.com